Pricing, fees and payouts

Your payout currency

Everything you sell is priced in your payout currency, set once under Settings › Payment preferences ([open](/account/payout)). Buyers pay in their local currency, converted at the current ECB rate.

The platform fee

Platonix keeps 10% of each sale. When you set a price, you choose who carries it:

• Fee comes out of your price (the default) — the buyer pays your price; you receive 90% of it.
• Add on top — the 10% is added to the buyer's price, shown as its own line; you receive your full price.

The Payout breakdown next to the price shows exactly what the buyer pays and what you receive.

> VAT or sales tax is added at checkout based on the buyer's address and never comes out of your payout.

Minimum ticket prices

Paid event tickets have a minimum price, for example CHF 0.62, EUR 0.65, USD 0.70, GBP 0.55 or INR 60. The form tells you if your price is below it.

Cancellations and refunds

• For each paid event you choose Free cancellation until: until it starts, 5 hours before (default), 24 or 48 hours, or 7 days before. Before that deadline, attendees can cancel and get a full refund themselves; after it, the ticket is non-refundable.
• If you cancel the event, everyone is refunded in full automatically.
• A refund removes the buyer's access and reverses that sale in your earnings.

Track your sales

Media › Sales lists your sales. Questions about a payout? [Contact us](/support) with the event or video title.